The Singareni Collieries Company Limited

(A Govt. Company)

 

 

 

Ref. No. CRP/IT/H/316/1460                                                     Dt.13.11.2006.

 

 

All Corporate HODs.

 

 

Sub: Comprehensive Annual Maintenance with FMS – Reg.

Ref: P.O. No: CS-159, dt. 19.10.2006. 

-o0o-

 

Comprehensive Annual Maintenance Contract with FMS for maintaining our computers and printers vide Purchase Order No.CS-84, dt.12.09.2004, which was placed on M/s.DCM Data Systems Ltd., Secunderabad, will expire by 13.11.2006. Subsequently, AMC with FMS purchase order (cited above) was placed on M/s. ACS Technologies Ltd.,Secunderabad. M/s. ACS Technologies Ltd. will start functioning AMC with FMS  from 14.11.2006.

 

We are herewith furnishing the names of M/s.ACS Technologies Ltd. Service Engineers placed at Corproate with their contact numbers.

 

Sl.

No.

Name

Designation

Contact No.

1

R Ramesh

Project Coordinator

9885398424

2

N.Vijaykanth

Network Administrator

9392329439

3

Rajesh Reddy

Resident Engineer

 

4

Giridhar

Resident Engineer

9949604019

5

D.Laxmikanth

Resident Engineer

9440869745

 

 

The following guidelines may be followed for call registering.

 

1.     All Corporate departments should call ACS Service Engineers Sri Rajesh Reddy, Sri Giridhar, Sri Laxmikanth  (Sl.No.3 to 5) to their mobile numbers for registering calls.

 

2.     For calls related to LAN (Connectivity), Sri N. Vijay Kanth, Network Administrator may be called.

 

3.     If the above Service Engineers are not able to be contacted, R.Ramesh, Project Coordinator may be contacted for booking calls.

 

 

Contd…..PTO

 

 

 

 

 

: 2 :

 

 

4.     Web based application was developed and implemented for calls booking and monitoring during earlier contract period.  All Corporate departments may also monitor calls related to them using web based application.

 

5.     M/s. ACS Service Engineers will also give free service to all systems and printers which are in operation and not covered under AMC (Surveyed off systems).  However, if spares are required to them, they will be provided by SCCL.

 

6.     M/s. ACS will maintain sufficient spares at Corporate, RG.I and SRP(Region levels) for catering to the requirements of the areas within the region.

 

M/s. ACS Service Engineers placed at areas including Corporate have to ensure that all types of calls are to be completed within 24 hrs. and when spares are required, such calls are to be completed within 48 hrs.

 

The comprehensive AMC with FMS starts functioning by M/s.ACS Technologies Ltd. at all areas from 14.11.2006 onwards for a period of 2 years.

 

 

 

                    for G. M. (IT)       

 

c.c.to:

 

All Directors

SO to C&MD.